Privacy Policy

1. Introduction

ezyWill ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Personal Information

• Full name, date of birth, and contact details
• Email address and phone number
• Residential address
• Identity verification documents (for KYC purposes)
• Information about your assets, beneficiaries, and executors (for Will creation)

Technical Information

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies and similar technologies

Analytics & Session Recording

We use product analytics and session replay tools (such as PostHog) to understand how our site and app are used and to diagnose usability issues. Session replays are recorded with strict privacy masking — all form inputs and on-screen text are masked, so they capture interaction patterns such as clicks and navigation, but not the personal content you enter (for example your name, date of birth, or asset details). To opt out of session replays, contact us at privacy@ezywill.com.au.

3. Data Security

We implement industry-standard security measures including:

• AES-256 encryption for all stored data
• TLS encryption for all data in transit
• Multi-factor authentication options
• Regular security audits and penetration testing
• Australian-hosted servers compliant with local laws

4. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Correct any inaccurate or outdated information
• Request deletion of your personal information
• Opt-out of marketing communications
• Complain to the Office of the Australian Information Commissioner (OAIC)

5. Contact Us

If you have any questions about this Privacy Policy, please contact us: